By the time the customer service rolled in, the indoor comfort had improved thanks to the experts from the local HVAC business
As the HR of a well-renowned telecommunication company, my job is to ensure I create a great and comfortable working environment for the employees, no matter their level. I recently completed a survey to hear the employees’ views, compliments, and complaints. One of the major complaints was the need for help with indoor comfort. The customer service team complained about the extreme heat in the office, which was affecting their productivity. They also pointed out that the thermostat sometimes worked and showed wrong readings. We had purchased the entire HVAC unit from the same HVAC brand as it would be easier to replace any malfunctioning device. I collected all the complaints about the system and had the resident HVAC repairman assist with the HVAC maintenance. I requested the HVAC professional to be done by the time customer service week rolled in. it would be great to have the employee’s grievances met by then. I constantly communicated with the technician and even approved an invoice from the HVAC provider to supply new HVAC equipment to replace the worn-out ones. There was a lot of back-and-forth communication, but we managed to get started on the work. We were hoping not to incur an extra cost on a new HVAC installation and were glad when the technician confirmed that the issue could easily be fixed by replacing the worn-out parts. The technician incorporated the new HVAC technology for a better and quality HVAC system, which surprisingly did not cost much and improved the function of the HVAC unit. By the time the customer service rolled in, the indoor comfort had improved thanks to the experts from the local HVAC business. The company gladly celebrated our customer service department for the work they put in every day for the business’s success.