I was on the phone with one of our HVAC customers last week. He told me he was looking at our website and he wanted to know where the FAQs page was? I wasn’t sure what a FAQs page was, and I said so. He said it was a frequently asked questions page, and he had a problem that could probably be answered on the page. I couldn’t understand why he just wouldn’t let us send out an HVAC technician to answer his question. He could also look at the HVAC system while he was there and make a repair if it was needed. The man told me he wanted to look up the question. Even if the HVAC technician drove into his driveway, it was going to cost him a service call, and that wasn’t cheap. He wanted to make sure what he had going on was something that really needed an HVAC technician to come to the house. I knew I sounded confused to him because I sounded confused to me. I knew he wanted to get out of paying an HVAC technician, but that would probably be the best way to have his question answered. I tried to talk him into having an HVAC technician come to the house, but he refused. He said he would call one when he needed one. Until that point came, he would figure it out on his own. He hung up before I could say anything more. I went to the owner and asked why we con’t have a FAQs page on our website. He looked at me oddly and told me he didn’t even know we had a website.