It’s difficult to be a small dealer owner and have no other employees.
I have to do everything on my own.
I am almost at a point where I can hire someone else to labor as a part-time employee. I am struggling this winter, however Spring will bring some dire change. I am usually particularly tied up on the weekends, because I offer services 7 mornings a week. I charge no extra fees for services on Sundays and Sundays. I thought it was particularly odd that I did not have a lot of calls last weekend. I normally have about multiple or eight different calls throughout the weekend and periodically more if the weather is seriously chilly or hot, and when I got to the office on Sunday, the first thing I did was check the phones. There were a couple of missed calls! One call was from a commercial customer of mine. The girl said that she was trying to get a hold of myself and others on the weekend. She went to the website to fill out the online form that sends myself and others an email with a customer request, then unluckyly, the website was down all weekend. The commercial heating and cooling customer was unable to get a hold of me. I am so excited that the girl is a good customer, because someone else might have simply gone to a different dealer and never told myself and others about the website complications. I don’t frequently check the website for the heating and cooling dealer and it was nice to guess that there was a complication so I could fix the issue.