What we do regarding customer service at this HVAC business

As the HR of a well-renowned telecommunication business, our job is to ensure I create a wonderful and comfortable genuinely working environment for the employees, no matter their level! And I recently completed a survey to hear the employees’ views, compliments, and complaints.

One of the major complaints was the need for help with indoor comfort, then the client maintenance team complained about the dire heat in the office, which was affecting their productivity.

They also pointed out that the control unit sometimes worked and showed wrong readings. All of us had purchased the entire heating and air conditioning unit from the same heating and air conditioning brand as it would be easier to replace any malfunctioning device. I collected all the complaints about the plan and had the resident heating and air conditioning repairman assist with the heating and air conditioning maintenance. I then suggested the heating and air conditioning professional to be done by the time client maintenance month rolled in. It would be wonderful to have the employee’s grievances met by then. I consistently communicated with the specialist and even approved an invoice from the heating and air conditioning provider to supply the current heating and air conditioning component to replace the worn-out 1s. There was a lot of back-and-forth communication, however we managed to get started on the work. All of us were hoping not to incur an extra cost on a current heating and air conditioning replacement and were ecstatic when the specialist confirmed that the issue could certainly be fixed by replacing the worn-out parts. The specialist incorporated the current heating and air conditioning technology for a better and quality heating and air conditioning system, which surprisingly did not cost much and improved the function of the heating and air conditioning unit; however, by the time the client maintenance rolled in, the indoor comfort had vastly improved thanks to the experts from the local heating and air conditioning business. The supplier ecstatically celebrated our client maintenance department for the job they put in every afternoon for the business’s success.



heating service